White House sends form letter after 9/11 survivor's request ....

Why is anyone surprised?

“As he limped toward us with his shredded uniform and skin hanging from his burns, completely covered in a white ash, he looked like a ghost. Dave shared an office with Jerry Dickerson and Staff Sgt. White. Tragically both were killed in the [plane's] impact, but miraculously Dave had survived. Dave had burns on 70 percent of his body and would endure many months of recovery before he returned to duty,” said Delaney.

The White House did not return a request for comment on whether King’s unique credentials should have merited a personalized response instead of a form letter.